Voucher Purchase

1.All purchases of a voucher for a balloon flight experience must be made on our standard booking form.

2.Vouchers may be purchased by telephone if payment is made by credit/debit card but you must send us a completed and signed booking form.

3.This contract is made with you but you can give it to someone else provided you tell us in writing. These terms and conditions will still apply and “you” in the rest of these terms and conditions will refer to that person.

4.It is our intention that all the terms of the contract between us are contained in these terms and conditions and in the brochures and associated documents (if any) issued by us. If you wish to rely upon any variation in these terms you should ensure that we agree the variations in writing when the completed booking form is returned.

Our Obligations to you:

1.The voucher will entitle you to participate in a hot air balloon flight experience, at a date to be arranged, within 12 months of its purchase. This will include the preparation and the inflation of the balloon (optional), a flight of approximately one hour, the recovery of the equipment and a flight certificate.

2.Hot air balloon flights are completely dependent on the weather and are regulated by the Air Navigation Order. It may be necessary to postpone a flight at any time if, in our judgment, the conditions are not safe or the flight would not be permitted under the ANO. We will give you as much warning as operational procedures allow of any postponement. We reserve the right to postpone a flight at any time up to the moment of launch.

3.It is intended that flights will last for approximately 1 hour, but the pilot has the ultimate responsibility for deciding the duration and conduct of any flight and the appropriate place and timing of any landing. We cannot guarantee any flight’s particular direction.

4.If we have to postpone your flight on eight or more occasions and your voucher is then valid for a period of less than two months we will extend the validity period of your voucher for a further six months.

5.We will make you a refund less 50% administration costs if is certified by a doctor that there is no possibility that you will be, or were, medically fit (other than by reason of pregnancy) during the validity period of your voucher.

6.If you are unable to fly during the validity of your voucher because you are pregnant we will extend the validity period by nine months.

7.Refunds will not be made if flights are suspended due to operational restrictions beyond Wizard Balloons control. However, validity of reservations will be extended by the period of such restrictions.

8.Refunds in any other circumstances are at our discretion. Your voucher is not redeemable for cash.

9.We carry insurance cover against the risk of any injury or damage to passengers and their belongings during the course of our flights in accordance with international agreements covering air transport. The level of cover varies from time to time as a result of currency fluctuations. We can provide full details on request. We will not be liable for any loss or damage to equipment and effects brought with you on the flight nor for death or personal injury above the level of our insurance cover unless it has been caused by our recklessness.

10.We do not accept any liability for any costs or expenses you incur if we have to postpone any flight, where the reason for the postponement is beyond our control.

Your Obligations To Us:

1.Your voucher is valid for a period of 12 months from the date upon which it was bought. If your flight is not taken within that time you will lose the right to participate in a flight unless the validity period of the voucher has been extended for some other reason under these terms and conditions.

2.You must contact us within 3 months of the purchase date shown on the voucher, quoting the booking number on the voucher for your flight to make a first booking for your flight which must be for a date within 9 months of the purchase date. If you do not do so and do not take your flight within the validity period, the voucher will expire at the end of its validity period and you will lose the right to a flight. We will not make any refund in these circumstances.

3.You must telephone to check that the flight has not been affected by adverse weather conditions in accordance with our instructions supplied with your flight voucher.

4.You may postpone your flight: up to 36 hours before the meeting time for the flight which you have booked, if your flight has been booked for a flight for a day between Tuesday and Saturday inclusive and up to 72 hours before the meeting time of your flight if it has been booked for a Sunday or Monday.

5.If you do not give notice of postponement in accordance with paragraph 4 above or do not attend in time to take part in your booked flight, you will not be entitled to a rescheduled flight nor any refund.

6.We are not qualified to express an opinion confirming you are fit to fly and you must insure you are fit to fly. You must not fly if you are suffering from any serious medical condition, or have recently undergone surgery unless you have a certificate of your fitness to fly from your doctor. You must not fly if you are pregnant or under the influence of alcohol or drugs.

7.Our paramount consideration is for your safety and the safety of others participating in the flight and you must obey all requests and instructions issued by any of our representatives and take particular care to abide by any safety instructions given. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if in his opinion you would be a risk to the balloon to other passengers or to yourself.

8.We will not fly children under 7 years of age. A child under the age of 16 will only be flown if accompanied by a responsible adult.

9.You should wear such appropriate clothing as is advised to you in advance of the flight and as further detailed in our brochure.

Please feel welcome to telephone should you have any questions regarding these terms and conditions.

We want you to trade with us in confidence.